First came the phone call to 1st. The woman made an appointment and told me the name of the person who would be coming to provide me with an estimate and a recommendation.
Then, a reminder phone call the day before.
The representative was thoroughly professional, assessed the situation correctly and set a date for the repair to occur.
The repair crew arrived on-time and finished up promptly. The foreman of the crew explained what has been done, and left the job in a workman-like manner - the worksite was cleaned up well.
The fix worked. What more could one ask for?
