We had issues with some water getting into our basement. So we went out and got a few companies to look at our situation. After meeting with your design specialist, John Schweitzer, we felt confident that your company was the optimal choice in selecting a waterproofing system. John did a thorough analysis of our basement and put together a comprehensive plan that would address the problem. Other companies did a basic analysis and didn’t provide much comfort that they could get the job done effectively. John sat down with us, answered our questions and listened to our concerns during our meeting with him. He was informative and knowledgeable of the product you sell. Other companies out there offer similar products, not waterguard, but overall a French drain type system. We could have gone with one of the other groups, but Quality 1st’s customer service level led us to believe that they’d be the right company to do the job.
Juan Garcia and his crew did the job a few weeks later and put the system in place quickly. Juan was very professional and answered our questions during the course of the project. He and his team were very hard workers and must be assets to your company.
After the completion of the project, John was available to answer follow up questions that we had about the basement system your company installed and he followed up with us to be sure it was doing what it is supposed to do. We’ve been leak free over the past two months. Should we know others who might need your product in the future, we will gladly recommend your company.
Hurricane Irene was perfect for us, we were able to spend most of our time...