Testimonials for Quality 1st Basement Systems

Barbara is one of our customers in Middlesex, NJ. She was very happy with the system we installed for her. We installed 120 ft. of WaterGuard with a TripleSafe Sump Pump and 120 Ft of BrightWall Paneling System.

The install was very smooth I remember it was snowing, we started this process in March. The guys took a great amount of care to make sure they didn't trash the house. They kept everything neat and clean jackhammering concrete is a little bit loud but it didn't take very long. From seeing the bright white basement you had no evidence workers were there. Hurricane Irene was perfect for us, we were able to spend most of our time helping out others because our basement was nice and clean and dry. The only time I got soggy was helping out friends who hadn't had basement work done yet.

From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, he recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted her, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.The foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with them around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. He telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, he provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.They did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.

Your company did excellent work for me and your employees were wonderful. I am very impressed with your company.

Very professional company with excellent work ethic. They installed new windows and a sewage pump system in my basement. I highly recommend them for any job

The Crew did an outstanding job on the basement.  Very knowledgeable about his products and the work he was doing.  Always keeping us informed and showing his progress as he moved along.  I am telling you this because you should know just how good your workers are.  We are very happy.  Good job!

I was very pleased with the work. The foreman even came early to do my install which worked out very well for me since I had an appointment later that day. Since everything was finished I even had a neighbor come by to look over the work and he said everything looked great.

So it’s been almost 4 months now since my basement was completed.  I just have to tell you how happy I am!  It has rained SO much lately, and my dehumidifier rarely turns on – because the humidity rarely goes above 50%.  There is NO moisture anywhere in the basement.  NONE.  Prior to this project, my sump pump ran every single day of the year for at least 2 hours even if it hadn’t rained in weeks.  It’s honestly like having a whole new house.  I can’t say enough about the work that was done – I didn’t really understand all the explanations I was given about everything, but I do know that it worked!  Thank you – so very much for being an honest company that really does what you say you’re going to do!

Everything was explained very well and the installation went smoothly. He did a great job, he worked hard and cleaned up after himself. I want to give a shout out to him as well. Overall, my experience with your company was outstanding!

"I hired this company after interviewing two other companies who offered traditional corrugated pipe systems. My basement looked like a monolithic pour floor which caused one company to not quote and the other one to stress the importance of choosing a company that is experienced in handling my foundation. My sales consultant, he was extremely knowledgeable and set up my job with just the essentials I would need to waterproof my basement. He never attempted to up-sell either. The schedule was put together and everything flowed after that. The crew showed up on time and worked hard to get my job completed on time despite a change order in the work from a DryTrack to WaterGuard System when it was discovered that my floor was not a monolithic floor, and then changing out the sump liner which wasn't in the original order. The crew was extremely flexible to get me the best system I needed. Two thumbs up for this company, I would definitely work with them in the future."

We called the professionals at your company after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. The crew was extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with the crews work, his help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

I've been searching for a solution to my crawl space problems for two years. Quality 1st had the best solution to the problem and the best price. The installation was quick!

I loved your ad on Star 99.1 FM. The saleman [Kenny Tramutola] was great, very thorough, answered all my questions, and was very patient. The installation team was AWESOME!!!!! I am totally satisfied with the job, the installation of a SaniDry and a SmartPump.

I trust your company completely! You have installed an industrial dehumidifier, two sump pumps, french drains and two battery back ups! Your office staff is excellent and the service techs Randy and Kyle are so sweet. I refer your company to all my clients! Thank you for doing the job right!  

I researched other companies but only Quality 1st offered me a five year warranty for PolyLEVEL. Even a local mayor recommended them on a YouTube video.