Testimonials for Quality 1st Basement Systems

Have had our system for about 20 years. HIGHLY RECOMMEND!! Never had a problem with water in our basement after our system was installed. Our system was just inspected by Kyle who cleaned it, tightened everything, and ensured the alarm was now working. Kyle also called to tell me at what time he would be at our residence which I greatly appreciated. 

Jay Hugee was incredibly infromative, knew the products very well and I didn't feel " pushed". He was outstanding. The presentation was well thought out and we were pretty much sold, halway through Jay presenting. 

From the beginning to end Quality 1st Basements is top-notch. Johnathan was detailed, knowledgeable, and personable. He took his time and made sure we got the best possible solutions to solve our water issues in our basement. After hiring two prior companies who failed miserably in solving our water issues, I can say that Quality 1st did the job and then some. The crew was clean, fast, and so nice. The foreman answered every question and would not leave until we were satisfied. Would highly recommend this company for your basement.

Quality 1st Basements installed our sump pumps upon our new construction and visit annually to ensure everything is in working order. At our recent maintenance visit, Nick was very thorough with his explanation of his findings. We always feel confident when Quality 1st Basement performs our annual maintenance to keep our system running at its full potential. The company is always professional and on time. Thank you!

Wilver and his crew did an outstanding job encapsulating our large crawl space and installing joists to stabilize our sagging floors. Wilver's communication with me throughout the day was Outstanding. Not only did he call to let me know when he would arrive, but he also continued to communicate with me regarding the progress of the job. He is professional, knowledgeable, and deeply cares about delivering Quality 1st to customers. I would recommend them to anyone seeking these services.  We called five other companies and no one came close to Quality 1st!

It was great to work with Steve Roldan and Esau and his team with the install of smart jacks and beams to help with my foundation in my house. They were knowledgeable and answered all my questions. Customer service was also very helpful and informative of the entire process. An impressive company nonetheless. Highly recommended.

Justin was my tech who came to service my sump pumps. He was so helpful and professional. He explained everything very well too. I really appreciated him showing me pictures of what the problem was and offering several solutions. Quick easy and back up and running! Thanks, Justin!

My salesman sold me on hiring Quality 1st, he was friendly and thorough. They did excellent work, the installation team was neat and clean.

I was in process of buying a house and we found out that there are moisture and waterproofing issues with the property. Matt A., was really helpful with the whole process. He answered every question very well. The whole process took only one day and my basement is much better than before. I will definitely be using quality 1st basement for finishing my basement in the future. Thank you for doing an amazing job Matt and the team!

Quality 1st did a great job at providing me with their excellent service and products. The office staff gave me a great first impression of the company and was delightful to speak with. The design specialist was a pleasure dealing with. I couldn't have asked for a better installation crew, they were very knowledgeable and did a super job!

It gives me great pleasure to compliment foreman Victor and his skills, craftsmanship and leadership of his crew. He as a foreman is a true hands on Craftsman handling any and all tasks involved most expertly actually leaving my home which had the word DEMOLITION on my contract in order to install Waterguard System to your existing Triple Safe Sump System looking better than when the work commenced.  Perhas when this individual is going to be assigned to the job the word DEMOLITION can be eliminated and existing original structures will be minimally removed for easy replacement to accommodate the system. My fully Paneled, Ceramic, Tiled floor almost looks like nothing was done and what actually had been removed is easily repaired and replaced by a layman or a very simple contractor assignment. As a leader of his Crew he is an excellent Manager, quiet, thoughtful, and you could see respected by his hardworking and efficient crew.  Perhaps Managers in other fields could take a lesson from him. I am exceptionally pleased with the final outcome of his work and the thought of security I will now have with this system. It goes without saying that your salesman Dan McNally who by now is a regular visitor to my basement has provided me with most efficient protection system. He is responsive in times of needs and able to provide me with the excellence of your service even in times when I am sure he is providing others the same excellence in widespread times of assistance required (NJ flooding).  I am sure he stretches himself quite thin on your behalf and it is most appreciated by me.

I first got my basement waterproofed back in 2011, and I am very happy that I decided to go with Quality 1st Basement Systems. They did a great job waterproofing my basement, and with the annual service. Sha Chon Kasey was a rare pleasure. He knew exactly what to do. He explained everything to me, and showed me what was going on. He was a gentlemen in every way! I will be sure to ask for him next year!

First and foremost, I'm very rarely, truly impressed by service and have only written one other letter like this before in my life. However, I felt compelled to express my great appreciation and satisfaction in my dealings with Jack Jamison.  His patience, knowledge, and attention to detail was truly a breath of fresh air in a very long, difficult journey with Quality 1st.  He wasn't afraid of having very difficult conversations and, most importantly, didn't over-promise and under-deliver service.  He was very different than the others who visited my home because he listened 90% and spoke 10% of the time.  He was genuinely interested in learning about my entire experience, understanding specific issues, and desired outcome.  With having dealt with many folks in your organization, I would hope he is considered your most prized asset.  His experience will undoubtedly make those around him better and help drive more business.  His position is obviously not an easy one to hold and there are always difficult decisions to be made each day.  However, I very much appreciate the outcome of my situation. Thanks to Jack's involvement, my family is in a much better position. Thank you for employing Jack.

I heard about you company by doing research. I was extremely satisfied with the job. The crew was extremely professional. I am extremely happy with the product and will recommend your company to anyone with a water problem.

After thinking about fixing my problem for months, I was referred to Quality 1st. The salesman's presentation was professional, I am extremely happy with the job done.