Testimonials for Quality 1st Basement Systems

It was an awesome experience. Their representative, Mike Notar, was amazing. He was very professional and was always available (even after hours). He answered all our questions and guided us through the whole process. He even came at the end of the project to make sure that everything was according to plan and that we were satisfied with it. Thanks, Mike for reminding us what great customer service is. The crew (Ruben, Jeremy, and Carlos) were punctual, very professional, hard-working, very accommodating, super clean, and took the time to answer all our questions. The waterproofing of our crawl space was conducted in just one day and we are very happy with the results. We highly recommend Quality 1st Basement.

Quality 1st did an amazing job. Extremely professional from the sales team to the installation team. Neat and clean. I would recommend using them.

Quality 1st is my go to company for all my basement needs. They always are reliable and Josh and the rest of the service team are extremely helpful and knowledgeable. They show up on time, they get the job done, and they really are a great company to work with.

Excellent service! Mr. Louis asked what my concerns were and explain what will happen on the repair. Everything was explained from payment to schedule, all went smoothly. Thank you.

The work done by Quality 1st was higher than my expectations! Would definitely recommend them!!

What an amazing experience. From the start, our rep was on time, knowledgeable, kind, and most importantly not pushy! The installers came Exactly on the day and time promised. They were very polite and left our basement clean!  What a great company. We’ll definitely use them again.

Very Nice, Professional, and easy to work with. Overall the whole job from start to finish was AWESOME !!  I would recommend Quality 1st to anyone who needs work done with waterproofing or drainage in your basement.

Eric was very professional, took his time, was very honest about what I needed, and did not leave until I was 100% satisfied. I now feel safe and relieved that my basement is protected from flooding and poor air quality. Thank you so much, Eric!

I want to thank Wilver and Javier for the work they performed in my crawl space. They were polite very knowledgeable efficient with their work. They left all areas clean as was before the work started I would have no problem recommending your company to anyone that needs this type of work done.

I had an enormously gratifying experience utilizing the services of Quality 1st Basement Systems to install a French drain system in the basement of my home. The sales rep, Joe Hubbard, is a model of professionalism and patience. Over a two-month period, he answered numerous texts, emails, and phone calls with thoughtfulness, accuracy, and patience. He empathized with my anxiety of needing to resolve a 40-year-old flooding problem. He also never pushed, but he always explained in a way that was genuinely convincing. So if you use Q1st for any major or minor basement repair, ask them to send Joe. When it comes to the installation of the water drainage system, in my case French drains, ask for Wilver and his team.  They are professional to the core and delightful to work with. Whatever cleanup needed to be done left my basement cleaner and in better shape than it was before the Q1st team arrived! I should also give kudos to the home office - it stayed on top of admin, billing, and logistical issues.  Always professional and accommodating.

We are very satisfied with the job done by Quality 1st Basement Systems.  The salesman and his presentation were very helpful and exact to locate problems and how to solve them. We have gotten quotes from other companies, but we selected Quality 1st Basement Systems because of the company booklet and portfolio, and answering our questions thoroughly.

From customer service to workmanship, every step of the way and delivered every promise. We are so grateful to Quality 1st Basements for making our home a dry one and now an additional livable space in our home. We highly recommend this company. 

The team that did the repairs was prompt, professional, and very knowledgeable! We know who to hire for any future repairs ever needed and will only recommend them to friends and family!

We were more than satisfied with the job and the service. They helped fix my issue promptly. I would highly recommend Quality First!

In one word, reliable!  I saw an advertisement for Quality 1st Basements in my church bulletin. Since I'm in Yonkers and they're all the way over in New Jersey, I figured they must be the experts for the whole area and I gave them a call. Honestly, I was desperate for a way to keep water out of my basement garage. I'd had multiple other companies talk to me about easy solutions, cheap solutions, quick solutions, concrete solutions, outdoor French drain solutions, and so on, but this was the only company that talked about their indoor drainage system with three sump-pumps, including one with a battery backup, to pump the water out of the house. I was impressed by the gentleman's knowledge and explanation. He even gave me a whole book to read on the subject. He was incredible and I was convinced to hire them without shopping around for a better price. It seemed reasonable. I might even have paid more. He knew what he was talking about. He knew what I needed. His company specialized in my problem. Up to this point, I had become best friends with my shop vac because I could count on water in my garage every time it rained. I'm talking about three to four inches of water immediately accumulating. Despite trying all kinds of interim solutions, the problem persisted. It got to the point that I was afraid to leave my house. I couldn't go on vacation. if I had to be away, I would have someone stop by to take a look and tell them where my shop vac was stored. It was the gentleman from Quality 1st Basements who explained to me it didn't matter what I did, the water table was the source of the problem and that would not change. Water would get in and his solution would get the water out. They sent over a fleet of men, about six guys. These guys worked like devils for about three or four hours digging a trench all along the perimeter of the garage and topping it with grates. The grates are level with the floor so I can still drive my car in. They installed three sump pumps to push the water up the wall, outside to the yard, and into the front lawn. When they were done, I was able to run water from a hose into the garage and watch the system work. It's extremely quiet, so I can't hear it, but as long as the green light is blinking and there isn't any water in my garage, I know for a fact it is working. I even find the cover of the pipe outside pushed off from time to time which shows me the force of the water gushing out of the garage. I am beyond thrilled to finally have this problem resolved. It's been about two years since it was originally installed but I knew after the first rainstorm that it was a perfect solution. Thanks to Quality 1st Basements I finally have peace of mind in my own home. Now I can reclaim that space as usable, not worried that at any moment it will be flooded. My shop vac is still my best friend because it got me through all those years but now I only use it for dry vacuuming.