Testimonials for Quality 1st Basement Systems

Concrete leveling pool deckBill of Quality1st worked with me to provide a great estimate and immediately responded to my phone and text questions. Sean arrived on time and did an exceptional job leveling my stamped concrete pool deck with a product called polylevel. The concrete around the pool steps has always been an issue and was thinking I would need to replace this section on concrete. Sean using this polylevel and his experience was able to get it back in place where it now looks perfect. So glad !!! as replacing the concrete, the color and pattern would never have matched. What is also great is Sean drilled very small holes which he filled after with concrete and you cannot tell where they are. Thanks Bill and Sean for an exceptional job !!!

I recently had some flooding in my basement due to a sump pump whose foot valve had become stuck. By the time I realized the problem, WATER. I managed to fix the problem but the carpeting was already soaked. With much effort, I removed the water and, over the next few months, ran repeated mold tests - which turned out ok, thank goodness. The other day I saw a Quality 1 Truck standing across the street from my house and asked the rep about installing TWO new sump pumps so that would not happen again. He was smart, polite, and, since it was the end of his day, gave me a full assessment of my options and took the necessary data. WITHIN THREE DAYS his team was able to install two great, double-pump sumps. I cannot thank them enough and I'm extremely impressed by both their professionalism and attention. I should note that my appointment was originally made for three months from now because they are so busy. This is only one thing they do out of MANY to care for basements. Call them; I think you'll be very pleased. It's unusual to see such honest and competent people these days.

Quality 1st waterproofed our basement two years ago. Recently the dehumidifier broke and leaked a significant amount of water. We were originally scheduled for repair one week out but we’re moved up to the next day when there was a cancellation. The service techs were professional and knowledgeable and corrected the problem. All at no cost. I definitely recommend Quality 1st!

We had foam installation for our garage once we found out there was nothing under it. Angie was fabulous throughout the entire process, from scheduling to installation to payment. She was always cheerful and did her best to provide excellent customer service. Mr. Noe arrived with a worker at 2:00 and was driving away at 2:45. He was very pleasant and got right to work. We were more than satisfied with the job and the service. I would highly recommend Quality First

Ryan was very pleasant and professional. He was on time and very clear on all of our options. Thank you!  

After thinking of fixing my sinking slab for a year, I am now very satisified with the job done. The salesman and his presentation were professional.

I was satisfied with the service and price offered.

I was very satisfied with your company. The office staff was courteous and organized. The installation crew was organized, efficient, friendly, and clean up was excellent. Salesman answered all my questions, listened and explained all procedures. The salesman's presentation and the envelope of information was excellent!

I had been thinking aout fixing my basement water problems for about 5 years. Quality 1st was an excellent choice to get the job done. Ken provided me with great customer service and helped me from beginning to end.

I am extremely pleased with the job completed by Quality 1st Basement Systems. My design specialist Ken was very knowledgeable and friendly. I found Quality 1st online and chose to go with them because I had recently purchased my home and needed to get some repairs done asap. They kept me updated on the process and the price of the project was below my budget expectations. The installation crew led by  Victor was quick and clean.

I am very satisfied with the work completed by Quality 1st Basements. My inspector Ken was very knowledgeable and friendly. He was never pushy, but instead very cool and easy to talk to. I thought that the installation would take 3-4 people, all it took was Jesus Alvarez. He even patched the front step with the extra mortar.

Justin provided excellent service and was knowledgeable. He used care in keeping the area clean!

The salesperson Ryan took the time to explain all the products that would be used to repair my crawl space. Very professional and supportive through the process.

The sales representative from Quality 1st Basement Systems was very knowledgeable.  We felt comfortable after our meeting. Prior to this we had thought about this project for 4 or 5 years.  Each time I spoke with someone in the office they were friendly and helpful. I found Quality 1st Basement Systems on the internet and we selected them after receiving other estimates. Their price seemed fair and I felt I got an honest assesment. 

I got quotes from other companies but chose Quality 1st because of the type of waterproofing system Jeff offered, lifetime warranty, and financing ability. I can't say enough kudos for Jesus and his team. Everyone was very knowledgeable and accommodating.