Testimonials for Quality 1st Basement Systems

The install was very smooth I remember it was snowing, we started this process in March. The guys took a great amount of care to make sure they didn't trash the house. They kept everything neat and clean jackhammering concrete is a little bit loud but it didn't take very long. From seeing the bright white basement you had no evidence workers were there. Hurricane Irene was perfect for us, we were able to spend most of our time helping out others because our basement was nice and clean and dry. The only time I got soggy was helping out friends who hadn't had basement work done yet.

Very professional company with excellent work ethic. They installed new windows and a sewage pump system in my basement. I highly recommend them for any job

The Crew did an outstanding job on the basement.  Very knowledgeable about his products and the work he was doing.  Always keeping us informed and showing his progress as he moved along.  I am telling you this because you should know just how good your workers are.  We are very happy.  Good job!

I was very pleased with the work. The foreman even came early to do my install which worked out very well for me since I had an appointment later that day. Since everything was finished I even had a neighbor come by to look over the work and he said everything looked great.

So it’s been almost 4 months now since my basement was completed.  I just have to tell you how happy I am!  It has rained SO much lately, and my dehumidifier rarely turns on – because the humidity rarely goes above 50%.  There is NO moisture anywhere in the basement.  NONE.  Prior to this project, my sump pump ran every single day of the year for at least 2 hours even if it hadn’t rained in weeks.  It’s honestly like having a whole new house.  I can’t say enough about the work that was done – I didn’t really understand all the explanations I was given about everything, but I do know that it worked!  Thank you – so very much for being an honest company that really does what you say you’re going to do!

Everything was explained very well and the installation went smoothly. He did a great job, he worked hard and cleaned up after himself. I want to give a shout out to him as well. Overall, my experience with your company was outstanding!

"I hired this company after interviewing two other companies who offered traditional corrugated pipe systems. My basement looked like a monolithic pour floor which caused one company to not quote and the other one to stress the importance of choosing a company that is experienced in handling my foundation. My sales consultant, he was extremely knowledgeable and set up my job with just the essentials I would need to waterproof my basement. He never attempted to up-sell either. The schedule was put together and everything flowed after that. The crew showed up on time and worked hard to get my job completed on time despite a change order in the work from a DryTrack to WaterGuard System when it was discovered that my floor was not a monolithic floor, and then changing out the sump liner which wasn't in the original order. The crew was extremely flexible to get me the best system I needed. Two thumbs up for this company, I would definitely work with them in the future."

We called the professionals at your company after we saw our wall starting to crack from moisture. After much research for a company we found their information and plenty of wonderful reviews (all true). We called to set up an appointment and the gentleman we spoke to was extremely polite and very accommodating. He came out the next day. He was extremely through and was at the house two hours performing an extremely detailed review of the damage. Hi write up was very precise and specific and the estimate we received was fair and right on the money. He was just a very friendly and sociable person and we knew right away that we wanted to hire them for the job. We called him next day and he promptly sent the contract over. The contract was very straightforward and fair and the required deposit was very reasonable. I liked that they didn't expect full payment until the job was done, inspected and approved by all parties. As soon as the contract was signed and the down payment was confirmed they got our appointment set up with the foreman for him and his team to come out immediately. The crew was extremely professional, friendly and punctual. They showed up on time, laid plastic down to prevent tracking dirt in (we have carpeting), covered the furniture in the effected area and kept their equipment in one place to avoid clutter. The job was supposed to be done in one day but once they got behind the wall they found additional damage and black mold. Even though this was not part of the original problem (understandable since you can't predict what you will find behind the wall), they offered to eliminate the mold and make the additional necessary repairs. The price for the additional work was also very reasonable. Even better was that they said they would get everything done without having to make another appointment for the new project at a later date if they didn't mind them coming back the next day (Saturday). They worked until dark and got the majority of the work completed. As promised they came back on time the next day and finished the additional work promptly. They did a good job cleaning up and made sure we were happy with the work. The wall looks great (I want to do the whole basement like that now) and the sub pump is working great. We have had no more moisture or water damage. Needless to say we are happy with the final product and appreciate their professionalism and concern with our needs. They went above and beyond (especially by coming out on a weekend to fix an unexpected problem) to get the work done in a timely fashion and with great results. They also have electronic equipment (i.e. iPad) to print out paperwork and take payments which makes it easy if you don't like writing checks. Overall we are very satisfied with the crews work, his help in getting everything set up and the whole company for helping us solve our problem. We have already recommended them to my parents and would recommend them to anyone who needs assistance with their basement.

I loved your ad on Star 99.1 FM. The saleman [Kenny Tramutola] was great, very thorough, answered all my questions, and was very patient. The installation team was AWESOME!!!!! I am totally satisfied with the job, the installation of a SaniDry and a SmartPump.

I trust your company completely! You have installed an industrial dehumidifier, two sump pumps, french drains and two battery back ups! Your office staff is excellent and the service techs Randy and Kyle are so sweet. I refer your company to all my clients! Thank you for doing the job right!  

We had been waiting a few months before fixing our problem.  Quality 1st came recommended by my sister who is hard to please.  waterproofing professional Brandon Byron provided and excellent presentation.  The installation was excellent and we are very satisfied with the job.

Wow!!! My basement was a disaster. Maurice (sales) worked up a contract to install WaterGuard, BrightWall, TripleSafe pumps, Sanidry Upright and a few other required accessories. I now have an additional 1300 sq/ft of living space, will never get any water again or smell like a wet basement. I am actually thinking of carpeting it! I know I will get back 3 times the cost of the installation, if I ever sell. Juan Garcia's crew were meticulous in the installation and cleanup. They completed the job in one day! They were a professional crew that worked together like a well oiled machine. You get what you pay for, but on this job I got more than I paid for. It exceeded my highest expectations. Great job Juan and crew, thanks again. Gil Verwey

I was referred to Quality 1st Basement Systems and am very satisified with the job done. The salesman treated my wife professionally and we trusted our salesman, Michael Jersey. We picked Quality 1st Basement Systems because of the company information available to us, including a helpful video presentation.

I heard of Quality 1st from my neighbors and friends. Brandon was very helpful and courteous! His presentation was professional and clear. The crew was wonderfully courteous. A pleasure! I have never seen such a cleanup. How refreshing! I am thrilled that we decided to use your company.

We used Quality 1st Basement Systems at another house and were very satisfied with their work, so we used them again for our new home. The installation team was great and very considerate and our salesman Mike Jersey was very knowledgeable and professional.