Testimonials for Quality 1st Basement Systems

Barbara is one of our customers in Middlesex, NJ. She was very happy with the system we installed for her. We installed 120 ft. of WaterGuard with a TripleSafe Sump Pump and 120 Ft of BrightWall Paneling System.

From start to finish, I received stellar customer service from everyone I encountered when inquiring information about my crawl space...from every person who answered the telephones and my accompanying questions, to the person assessing the situation to the actual team completing the job. This company employs PROFESSIONALS!!!!Thankfully, they were able to schedule an appointment quickly. After assessing the situation, he recommended encapsulation of the crawl space, providing multiple views via supporting photographs to further explain their services and the process.I then contacted her, who performed a miracle and scheduled the encapsulation quickly in less than 2 weeks, April 8, 2022 to be exact.Throughout the process, they kept me informed via telephone calls, emails, and text messages. Due to their sustained excellence and quality customer service, I was fully prepared and had no doubt the tasks would be completed efficiently.The foreman, called me April 8 to provide his estimated time of arrival. I met him at my house along with them around 9:15 a.m. All three men were pleasant and I felt comfortable with the information and explanations they provided.I left my house while they performed the tasks at hand. Since the house is vacant and the chemicals, etc. they were using can be harsh, I left them to their own devices. He telephoned me around 1:40 p.m. to say they were finished, cleaning up, which was much sooner than their earlier estimated completion time of 6 p.m.When I returned, he provided explanations of the work provided as well as photos of their work and a tour of the exterior work completed. I am beyond pleased with the service I received and HIGHLY RECOMMEND them to my friends, family, and enemies too. Everyone should support this company, as they are credits to their profession.They did phenomenal work and I'm glad they were assigned to handling this job! Thank you for every kindness you extended and all our professional encounters.

Your company did excellent work for me and your employees were wonderful. I am very impressed with your company.

I've been searching for a solution to my crawl space problems for two years. Quality 1st had the best solution to the problem and the best price. The installation was quick!

I have had two jobs with Quality 1st Basement Systems. I'm very happy with both jobs, I would hire them again and tell my friends.

Your office staff is wonderful, which is a reflection on your leadership. All your reps are punctual with site inspections and follow up. We have had a relationship over several years with Quality 1st!

This is my official review of victor and his crew. I am scoring them 100. Victor and his crew did exceptional and should be well compensated. 

We heard about Quality 1st Basement Systems from our online search and we hired them because they were more professional [than other companies].

My salesman was very helpful and knowledgeable. There was no high pressure and I did not feel like it was a one size fits all solution. I chose Quality 1st Basement Systems because they had good ratings with the Better Business Bureau and Angie's List.

The installation team was professional, efficient, and very hard working. The salesman did a thorough inspection of the crawl space and his presentation was well done. The office staff was courteous and now I am very satisfied with my crawl space.

Tom R. first heard about Tom Roman’s Quality 1st Basement Systems through a neighbor who was very satisfied with the job performed by the company in his crawl space. Having crawl space problems of his own, Tom decided to give Quality 1st a call. “There doesn’t seem to be too many companies that really address crawl spaces. They accepted that challenge without a problem.” – said Tom, who also felt that the company had just the right products to address all this crawl space concerns. A drainage and sump pump system was installed to keep water from pooling under the house. The crawl space was then encapsulated and insulated to control moisture and prevent energy loss, making his home much more comfortable, especially in the wintertime. The sagging floors above the crawl space were stabilized and brought back to level with crawl space jacks. The work was performed quietly and in a timely manner, and the cleanup afterwards was very thorough. “Quality 1st Basement Systems promise a lot and they seem to back it up and deliver!” – concluded Tom.

Bill P.’s house in Staten Island had the typical, nightmarish crawl space: filled with water, infested with mold and terrible smells. That was until Tom Roman’s Quality 1st Basement Systems came and fixed his crawl space so effectively, Mr. P called it a “miracle.” “They were very quick, they were very neat, did a wonderful job and they were out of here in no time.” – he said.“They were very honest, very reliable, did a tremendous job, and the results were outstanding. It certainly added value to our home!”

 My apologies for not reaching out to you sooner. Firstly, Thank you taking the time to inspect and provide an estimate for my crawlspace jobs. I was extremely impressed with your knowledge, experience and good nature.      Your presentation left me with no doubt,your company would provide a premium product, provide expert installation by an experienced crew and the job would be done in a timely manner. I was extremely impressed with your knowledge, experience and good nature. I will happily recommend you and your company should I meet someone in need of your line of services. 

Basement Systems did an amazing job waterproofing our church crawl space. It was not an easy job at all being in an old building and being in the city. The crew was very knowledgeable and knew the right thing to do in some very difficult and complicated situations.

Attention Personnel Dept: I wanted to take the time to thank you for having him complete the work on my crawlspace. He did such a superb job on my home and always remained patient, polite and kind to me and my family members while working hard at this job.   I especially appreciated his professionalism and approachable style when my family and I had numerous questions. He really appeared to know his job quite well. His work habits were great, and I would clearly recommend him to others for a similar job in the future.   Again, thank you so much for a job well done.    Sincerely,   Evelyn Smith