Testimonials for Quality 1st Basement Systems

From customer service to the workmanship and our sales rep, Greg was helpful every step of the way and delivered every promise. On a final note, we are so grateful for 1st Quality Basement for making our home a dry one and now an additional livable space in our home. We highly recommend this company.  Thank you so much!

The installation crew  were very organized, quick, and strong workers. I hired Quality 1st because I was interested in their products.

AAA All the way !! Awesome !!

I just wanted to take this opportunity to thank you for meeting with me last week to give me a very professional and informative presentation of Quality 1st’s services as well as a detailed and thorough estimate. I appreciated our appointment. Everything you demonstrated truly does point to quality first and I’d be very willing to consider it in the future for my own waterproofing needs. Thank you so much. Have a great Thanksgiving. Best Regards, Marietta

I had my crawl space sealed and insulated by Quality 1st. Dane showed up on time and was very professional in his inspection. Thankfully now my floors above my crawlspace are no longer cold!! I have been wanted to have this work done for a long time and I did tons of research. I am very pleased with this work. The workers were very professional and informative as they made sure I knew exactly what was going on. Overall a 5-star experience. I am happy I chose Quality 1st

Wilbur and the team were great. They showed up within the expected time frame, were kind and professional, and installed the new equipment quickly.

Ryan was extremely professional and thorough. He was prompt and courteous (offering to help bring in packages from the porch). He explained what I should expect, specifically what he planned to do in detail. Ryan performed his duties quickly and quietly (my undisturbed infant stayed asleep lol). Afterward, he explained what he did and showed pictures of his work (before and after). If I need Quality 1st in the future I hope Ryan is available.

I am very pleased with the waterproofing work completed by Quality 1st Basement Systems. I had a water problem in the basement for about 3 months before moving forward and contacting Quality 1st Basement Systems. I did research on other companies but liked the reviews that I saw on Angie's List. When I first called the office staff they were courteous and helpful. My inspector Jack was very thorough and knowledgeable. He provided me with all of the information needed to fix my water problem and explained all of the systems. The installation crew led by Wilver did an excellent job, very prompt and neat. They worked non stop until the job was complete, very hardworking overall.

Kudos to Mason Koonce and his crew they did a remarkable job, the quality is outstanding, and their professionalism and downright friendly demeanor demands to be noted and thank. Thank you, Mason, job well done!

A first-class inspection by a highly professional and knowledgeable expert. A very good company to deal with. Fair and truthful.

You truly get what you pay for. We had them install a system in our basement about 3 years ago. They showed up when they said they would, were professional, fast, and most important, neat. We had some issues with some faulty equipment and they replaced it quickly, at no additional cost. We just had a maintenance visit from Justin and he was terrific. Unlike the utility companies that say they will show up sometime between 9 am and 5 pm, Justin called me and said he was on his way and arrived exactly at the scheduled time. He made some adjustments to our system and was extremely courteous and professional. I highly recommend these guys!

We are very satisfied with the work.  The crew was professional and competent.  The salesmen was very professional.  We were referred to your company by someone else.  We came across additional work that needed to be done it was estimated on the spot very fairly, the work was done and kept the project on time and I did not feel held hostage for more work! 

Quality 1st customer service. I had a very good ( great) experience from a distance watching Ryan hard at work and wanted you to know. Please give Ryan a copy of this correspondence and Review.  This review will honestly express my appreciation and respect for Quality 1st technician Ryan Santaliz. It was the first service since my excellent Quality 1st basement solution ( trench 4 walls, dig sump area and install sump container and pumps). Ryan arrived on time and was very personable. WE went to the basement and walked around as he pointed out areas where Quality 1t had several products for improvements or solutions. I wanted to move ahead with the service call, so i sat 20 feet away at my desk with computer. Step by step Ryan went to work DE installing, adjusting, cleaning and reinstalling the originally day 1 quick install. I feel sure it was the exact Quality 1st standard Service Process which Ryan has exemplified. Happy Customer, Tom Ramsey 

Dylan performed annual maintenance on sump and battery backup. He was very professional and courteous...

I first decided to have work done on my partially finished basement once I started to have moisture problems. I knew that I wanted to have a dehumidifier and duct work done, and I was interested in seeing how much that would cost me. After doing online research, I decided to give Quality 1st Basement Systems a call. I was very satisfied with my experience with the office staff in setting up my appointment, and in having the salesman come out. Ken was able to answer all my questions, and give me an estimate right in my house. I was very impressed with how smoothly the whole process went, and how easy it was to have my problem fixed. I am extremely happy with Quality 1st, and how all of the work was done exactly as promised. All of the people who are associated with the company are very professional, and the products are high quality. I would definitely recommend Quality 1st Basement Systems to anyone who is thinking about getting work done.