Testimonials for Quality 1st Basement Systems

Professional and neat! I'm also very impressed with your product.

We are very satisfied customers! Jessica was wonderful. She explained everything and answered all of our questions. This is our first home and was a repair that we needed before we could move in. The office staff was always helpful. The crew was on time, took care of evertyhing that needed to be done, and answered any questions we had.

Great service. They made what felt like an overwhelming house repair need into a simple and easy process, even including town permitting. Professional staff, and great communication throughout the process. Highly recommend. Steve was a pleasure to work with!

Hurricane Irene came and went and our basement was dry as a bone! Our Triple Sump pump did its job. Quality 1st is worth it, I would hire their team again.

I hired Quality 1st Basement Systems because they offered a solution that made the best sense and had a excellent sales presentation. Having lived in this house for 51 years i look forward to a systems of water removal that is much more efficient to carry off ground and rain water that in this location is a 365 days a year problem.  The installation crew was polite and efficient workers it was an overall good experience and you may use me as a reference as you need.

We are very satisfied with the job. The crew was professional, on time and neat. The office was very professional and Dorota was able to answer our questions. We liked Ken Peare's presentation.

I first approached Quality 1st Basement Systems because I was interested in getting a quote for basement waterproofing, and possible foundation repair. When I first contacted them, I was very satisfied with the information that was provided to me. Ultimately however what sold me the most was the sales team. I had three estimates in the past for the work which was performed, however Ken Peare's sales tactics won me over. The crew, with Juan as the foreman, was extremely efficient, friendly and left the basement in fantastic condition. It was much appreciated!

I had a window well drain, new window well (1st Quality basement sun house) and new window installed in my basement in a area where water would get in during heavy rains. Juan Garcia was the foreman on the job and he and his crew were excellent. They were professional, courteous and patiently answered any question I had as they were performing the job. The crew was thorough and clean, which all homeowners can appreciate. When the job was done, Juan and crew did not rush out the door. Juan ensured we did a full walk through and he re-explained everything one last time. This is a fairly straightforward job for them, but I certainly will bring back 1st Quality for potential jobs down the road.

When we bought this home, it was a dry period at the end of the summer and our inspection noted water stains on the exposed footing in one of our crawl spaces. He suggested it was a grading issue which we addressed with a landscaping company. However that didn’t alleviate the puddles forming after heavy rains in the crawl space. I realized we would have to water proof it so that I could get piece of mind. I called in 3 companies, 2 wanted to do French drains inside leading to a sump pump. A method I was familiar with from a prior basement waterproofing. I was very skeptical when Jeff Nero a design consultant for Quality 1st came to explain the encapsulation concept of water control. Jeff got into the space and looked over every area of my concern, coming up with a suggested solution. After answering all of my concerns and questions, Jeff had convinced me this was what i needed for my problem. I would be encapsulating the space with their system AND they would be insulating the entire space to an R11 value. Before water proofing became an issue this insulation was going to be a separate project and done by another company; but was all part of the Quality 1st crawl space system. Not only did I do that space but also did the other crawl space that didn't have water but was in need of insulation and seal up. It was prepared the same as the other area but without a sump pump. If water ever got into that space all we would need is to have them install the pump. 2 spaces handled for less than the cost of one space with French drains. I was AMAZED! The crew showed up on time, prepared the area in the basement for dust protection and went to work on the 2 areas simultaneously. By 4:30 they were finished and wow, did those crawl spaces look clean, bright and well insulated. This encapsulation method has allowed me to open up the crawl spaces to the rest of the basement to allow them to become the same temperature as the main basement area. The floors above those areas are warmer making the rooms warmer. Because of this waterproofing method I don’t feel like an obsessed man constantly looking at accumulating water and you know how that feels if you are dealing with water.I’d recommend their system for crawl spaces and am considering their patented basement finishing system too.

I have been completely satisfied with everything from Steve V. coming to my home and giving me a reasonable quote for doing a french drain in my cellar to Juan and his crew doing the job that I am very satisfied with. I would recommend this company for any job that that they are qualified to do.

Quality 1st repaired a foundation wall and installed a sump pump in my basement. We had some difficulty with the town approving the foundation wall repair and Kyle saved the day! He is the on-site project manager. He coordinated with the engineer, the installers, and the town to make it right. In the end, we needed 2 extra steel support beams and Kyle made sure they were installed immediately and correctly without charging me extra. My only advice to anyone who needs a foundation repair is to request Quality 1st have the engineer visit the site first rather than later.

The salesman was very thorough and took his time to answer all of my questions. The installation crew was courteous, efficient, and professional. I am glad I chose Quality 1st basement systems because I have heard nothing but positive things about the company and the price was very reasonable.

Mike D. of quality first basements was very professional throughout the process. Mike walked me through the installation process and best ideas and practices. I will also note Mike was honest with what was necessary to keep my basement dry. He worked with me as far as timing, because these type of projects are expensive to complete. Wilbur was the foreman on the job. Wilbur was professional and explained each step he was taking during the installation and advised me to use the triple safe sump pump and the Sani-Dry dehumidifier. Would recommend quality first basements, Mike D. and Wilbur to family and friends.

A friend we admire and trust recommended Quality 1st Basement Systems to us. My salesman was excellent, he was very open and knowledgeable. We went forward with the project immediately!

Quality 1st did an excellent job in my crawlspace. I had over two feet of water flood my crawlspace during hurricane Sandy and I also had moisture issues. When I called for my free estimate the office staff was very professional and willing to help. They had done work for my local church so I felt like I could trust them. My inspector Nick explained everything and answered all of my questions. He gave a great presentation and left a reasonable price quote. When it came down to having the work installed the crew was very courteous, professional, neat, and they worked quickly. The crew led by Jesus was able to transform my crawlspace in just one day!