Testimonials for Quality 1st Basement Systems

First, Kenny T. came to my house to inspect my basement.  He seemed knowledgeable and provided a no pressure sales approach.  He came back to my house to pick up a signed contract.  He subsequently came back to my house and met with my contractor, and home inspection engineer to coordinate the Water Guard's installation plan with my basement's floor plan.  He returned to my house twice on the day of installation to make sure that everything was going as planned and to answer my questions.  After the drain was installed he was available to help me with any questions or concerns. I am very satisfied with the way that the crew installed the drain.  They seemed to be very skilled at what they were doing. All throughout this process, Damon, a supervisor at Quality 1st, made himself available to answer any technical questions.  I consulted with him about dehumidification, vapor barriers and drywall.  He seemed to be knowledgeable in many areas of construction.  The opportunity to consult with him is very valuable to me. Most outstanding, there were some questions I had about the finishing of my basement, which needed to be evaluated on site.  These questions were not directly related to any work that Quality 1st did for me.  As a complete favor, Damon visited my house and provided me with his advice.  This was a total favor, and was extremely valuable to me.  I benefited very much from that visit and I am grateful to Damon for coming to my house and to Bob for coordinating the visit. Overall, I am extremely happy that I chose Quality 1st to install my perimeter drain.  I was very satisfied with their no pressure sales approach, their professional installation, and the follow up service.

From the minute Mike Fiorello came into my house, his enthusiasm for his job and his belief in the product he was selling was evident.  He went over to my house with a fine-tooth comb, showing me pictures of what he thought could improve the quality of my home.  Anytime I called him, he was available to go over every detail of the job.  The work team, led by Delfino was outstanding.  They showed up every day on time and did an outstanding job.  I was very, very, impressed by both the quality of their work and how hard they worked.  They made sure the job exceeded my expectations.  I am very pleased.

I waited a couple of months before calling Quality 1st Basement Systems for my dampness and musty smell issues in the basement. My inspector Rick was very thorough and informative and the office staff was always professional and courteous. The installation crew led by Juan Garcia was hardworking and attentive to my questions and concerns. I am happy with the overall work completed by Quality 1st Basement Systems.

I am extremely satisfied with the basement waterproofing you did for me. The staff was very polite and professional. The warranty and BBB rating of A+ helped in my decision to have you do the work.

Very Satisfied, The installation team was friendly, polite, professional, speedy but thorough. I have used this company for several years for various crawlspace issues. 

I am so happy to share the positive experience I had with Jose Lopez, system design technician, from Quality 1st. He was very cordial on the phone and let me know when he was arriving a half-hour before as scheduled. I greatly appreciate he came out to service the dehumidifier in my crawlspace on such a horrible weather day. He is professional, courteous, and an asset to your company!

They encapsulated my crawl space which had water in it.  They did a good job and I have no complaints with them. I would recommend them to other people and I will use their services again in the future.

Quality 1st went out of their way to keep our home as clean as possible. The crew answered all our questions and concerns.

My home was built in 2010 but I don't think that the builder did a good job with making sure I would not get any water in my basement. During heavy rain storms I was beginning to notice some water seepage on my basement floor and walls. I decided to contact Quality 1st Basement Systems for a FREE evaluation. My basement inspector John made sure that I understood everything, before moving forward with any work and repairs at my home. He was very polite and attentive! The installer Wilver Cardoza and his crew did a great job. They were so nice and dedicated to ensure I was happy and understood everything! I highly recommend Quality 1st Basement Systems and look forward to sending their information to my neighbors.

Luis Aguirre and his crew did an excellent job. They were friendly and courteous, on time, did the work quickly, efficiently and left the area clean. We were very pleased with the results. I would definitely recommend and would use them again.

Justin was fantastic. He explained what he would perform today.  Very friendly and professional.

Randy was knowledgeable and courteous with all my questions and concerns.  He told me the unit needed to be replaced due to an air leak and explained the process.  The company has my appreciation for this attention since the area is where I work.  Thanks!

Bob Cherry's sales presentation was clear and to the point, no sales pressure to act quickly. The installation crew was excellent and hard working, Juan and his crew did a great job. You may use me as a reference anytime.

Just had Quality 1st Basement come out and fix our basement and they did a fantastic job! They were on time and the neatest company I have ever come to my home to do work. If you have a water issue in your basement give these guys a call!

The Design Specialist are very professional and have complete understanding of the system. The installation team was courteous, knowledgeable. Very pleased with their work.