Testimonials for Quality 1st Basement Systems

I was satisfied with the service and price offered.

I had been thinking aout fixing my basement water problems for about 5 years. Quality 1st was an excellent choice to get the job done. Ken provided me with great customer service and helped me from beginning to end.

I am very satisfied with the work completed by Quality 1st Basements. My inspector Ken was very knowledgeable and friendly. He was never pushy, but instead very cool and easy to talk to. I thought that the installation would take 3-4 people, all it took was Jesus Alvarez. He even patched the front step with the extra mortar.

Justin provided excellent service and was knowledgeable. He used care in keeping the area clean!

The salesperson Ryan took the time to explain all the products that would be used to repair my crawl space. Very professional and supportive through the process.

The sales representative from Quality 1st Basement Systems was very knowledgeable.  We felt comfortable after our meeting. Prior to this we had thought about this project for 4 or 5 years.  Each time I spoke with someone in the office they were friendly and helpful. I found Quality 1st Basement Systems on the internet and we selected them after receiving other estimates. Their price seemed fair and I felt I got an honest assesment. 

I got quotes from other companies but chose Quality 1st because of the type of waterproofing system Jeff offered, lifetime warranty, and financing ability. I can't say enough kudos for Jesus and his team. Everyone was very knowledgeable and accommodating. 

Collin Peare was fantastic. He was unable to schedule a visit with his regular technicians and since this situation was a bit of an emergency, Collin generously offered to come out to our house himself. Great customer service!

I had a WaterGuard drain system and new sump pump installed in my unfinished basement, and am extremely pleased that I chose Quality 1st to do the work. Juan and his team arrived on time, and they were all friendly and hard working. When they finished the job, Juan made sure I understood the new system and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also very friendly and knowledgeable, quickly finding and fixing the problem. I also want to give a "shout out" to the booklet that arrived by FedEx before the work was done -- "Dry Basement Science" -- which is full of great information (and is quite entertaining to read). Thumbs-up to Quality 1st, I would recommend them.

This was my second time choosing Quality 1st to do a major job, this time to drain, grade, and encapsulate my large and damp crawl space, and once again they did a quality job. Ruben and his team arrived on time, and they were all friendly and hard working. When they finished, Juan made sure I understood everything that had been done and installed and was patient with my questions. A few days later, when something needed adjusting in the pump to eliminate vibration noise, Justin was sent out promptly. He was also on time and friendly, and extremely knowledgeable, quickly identifying and fixing the problem. I would have no hesitation in recommending Quality 1st to anyone else.

Michael was sent out to diagnose and fix a problem with my ultrasump system,.  He arrived on time, and I was impressed by his friendliness, expertise and professionalism.  He identified the problem and was creative in solving it.  In addition, he took the time to ensure that I understood what had caused the glitch, and what was done about it.  When he left, I understood a great deal more about the pump system than before.  I highly recommend Michael as a technician.  

Esau and the team arrived within the time frame given. They were all mindful and respectful of the property. Esau explained everything completely and clearly. The whole team was nice and courteous, they allowed me to watch the process, and utilized what they needed to get the job done as quickly as possible with great effort. I am very happy with their overall performance and the product. I definitely recommend Esau and the team as well as Quality 1st and the projects and services they offer. Thank you!

I would recommend their team time and time again for their services. Thanks so much and look forward to continuing the relationship!

I first approached Quality 1st Basement Systems because my basement was damp and moldy. My basement had a pit, but no sump pump, and it was getting hard to take care of. When I called the office, the staff answered all of my questions, and explained the time and the details of the job. The saleswomen Jessica also had a good presentation, and took the time to meet with me a few times before the work began. When it came time for the installation, the team was great! I was especially impressed with Juan Garcia and his exceptional and thorough work that he provided. Overall Quality 1st Basement Systems was a joy to work with, and I am very satisfied with the whole process.

Quality 1st Basement Systems did an excellent job lifting the sunken concrete around my pool! If you're having concrete lifted, look no further, this is the company you want to use! Ash and Estuardo were professional, and friendly, and did an excellent job!