Testimonials for Quality 1st Basement Systems

I have always been very satisfied with your people. 

Travis at Quality 1st has been great to work with on getting an estimate and going over the appropriate options to address our basement issues, carefully listening to all our concerns as well. He has been honest about what can work and what won't work to solve the problem.

Great experience all around! Dane was super helpful in explaining everything, and the crew was awesome. Went over all details, very efficient, neat. They covered all areas, was very appreciative of that. I would highly recommend it!

My wife and I first found out about Quality 1st Basement Systems when we saw their booth at the Edison Home Show back in November of 2012. We were planning on buying a new house, and there were some problems with water seepage in the basement. Once we settled in the new house, we decided to have Quality 1st come in, and explore our options. We had a great experience booking our appointment, and were amazed by the initial mailing package that they sent out. Not only were the books and case stories informative, but they were a major expense for Quality 1st with no guarantee of a sale. When our salesmen Kenny came out, he was very helpful without being forceful. We did not feel pressured to make any decisions, and we really appreciated that. When it came to the installation date, the crew was professional, courteous, and extremely personable. The cleanup was incredible, and they left the area cleaner then before they started. We originally choose Quality 1st Basement Systems because of how impressed we were by the extent of separating yourselves from the rest of the industry, and the quality of work certainly backs up your reputation. Words cannot express our satisfaction with the whole process, and we will definitely recommend Quality 1st Basement Systems to anyone who is thinking of getting work done.

I am very pleased with my annual service appointment with Quality 1st Basement Systems. Kevin was very pleasant when he scheduled my appointment and he was very accommodating to my schedule. I was also very pleased with the service tech when he came out, and how courteous he was.

I am satisfied with the work completed by Quality 1st at my home. My System Design Specialist Dan McNally was very thorough and helped me understand all of the waterproofing products that were being installed. When I called to make my appointment the office staff was courteous and thorough. The installation crew that came out to complete the job was a great group of guys, and they got the work done in one day! I did research and got quotes from other companies but Quality 1st had the best reputation. I am glad to refer them to anyone who has a water problem in their basement or crawlspace.

Great Company! Amazing and Honest people!! Brett and Al/Jose executed excellently. Brianne is the best manager and all the people I dealt with from scheduling are just best professionals. I would definitely recommend them for any basement related jobs and I will definitely work with them again!

Let me begin by saying Tom Petti my salesperson was great. He was very professional, on time, and explained the work that was to be done in detail. He gave a good price and called to follow up after completion. The service technicians Jimmy and Rodney were both polite, hard-working, and fast. They put down drop cloths and cleaned up when the job was completed. Angela in the Production service office who scheduled the job and gave me a follow call was very nice, professional, and easy to work with. Overall the whole job start to finish was AWESOME !! I would recommend Quality 1st to anyone who needs work done on waterproofing or drainage in your basement.

Great job by Quality 1st Team. Very professional and right on schedule.

Quality 1st Basement Systems waterproofed our unfinished basement and it has stayed dry through all of the recent floodings in central Jersey. They also waterproofed the crawl space and fixed our sump pump with backup in case of power loss. Johnathan is extremely helpful and responds quickly! Don’t wait for the damage to happen… be proactive and give them a call because when it rains it pours…

Five stars are definitely deserved for quality first. After the most random Google search, Quality 1st came up and I errantly sent in a request for an estimate. Within hours it was scheduled and in days Will Harris was designing a solution. He was professional, courteous, patient, and thorough.  On 8/1, David and his three-man crew were on site to install the entire perimeter drain, two sump pumps, and the Sani Dry Dehumidifier. They were prompt, personable, and clean. Thank you again, Will, David, and the entire Quality 1st team.  

We are located in Englishtown, New Jersey.  Your employees worked in our home last Friday & left at 7:25 pm.  This is the third time they have come into our home to work.  Every time they workd in our home, they were courteous, polite, well mannered, clean, & above all very professional & did a great, great job from start to finish.  They truly are remarkable & I would highly recommend your company & your employees to anyone that I knew that was in need.  As a matter of fact, our electrician was here that day also working & he received a call; asking if he knew of a good comapny because the person calling had water in his basement.  He said, funny that you called me just now, because I'm at a house that is having work done as we speak.  We told him to call Quality 1st Basement Systems & we gave him Ken Peare's telephone number.  We can't say enough about your company.  From your sales representative, Ken Peare, to your work crew, they come in, get the job done & left a smile on our faces. Thank you so much.

After Hurricane Irene, I finally decided to do something about my flooding basement.  Your office staff was incredibly helpful, especially Juan and James and during my free estimate your salesperson was extremely professional.  The installation team that visited my home were capable, helpful and clean and made sure to leave my basement cleaner than when they came!

Quality First did a fantastic job on our foundation repair. Jack Huber was able to explain the entire process and was available when we had questions. The crew showed up on time and did all the work plus cleaning up. Although the work ended up being done outside versus inside as originally planned it was done correctly. We then passed township inspections. Highly recommend it, other companies' suggestions were not as thorough and did not address the complexity of the repair.  

After relaying my concerns and reservations to our Salesperson Keith MacFarlane I am happy to say that all of my concerns were addressed and resolved to my satisfaction. I was and am quite happy with the quickness to satisfy me and to work with me in resolving my concerns, and in this I am very grateful. Keith has made the entire sales and purchase procedure a decent and easy process for us now.